Universal Office Products

For sales or service call (518) 238-1325


About Us

Universal Office Products is locally owned and operated.  Mike Cicchinelli started the full service office equipment company in 1997 after gaining 20 years of experience working in the industry for various companies. 

Located in the Village of Waterford, Universal Office Products remains in the heart of the town where Mike grew up.  The hometown touch is what makes Universal Office Products a favorite choice among local and national companies alike. Mike and his employees, with over 65 years of experience combined, pride themselves on the outstanding service they offer each client.

At Universal Office Products telephone calls are answered promptly offering personal service and quick delivery.  With a 2-4 hour service response time, you will not lose days of production due to lack of service, unlike other companies.  Mike Cicchinelli is hands-on owner who is personally available to help your company discover and meet your needs.  You will not be pawned off to an inexperienced sales-consultant rather you will work hand in hand with another business owner that understands your concerns and your needs.

Whether your company purchases a new or refurbished copier from Universal Office Products, a 1 Year Full Warranty on all Parts and Labor will be extended to you.

Universal Office Products retains over 500 businesses in and around the Capital Region. The foundation for the company’s growth is based largely on referrals from current clients that comment on the attention and focus on customer service and satisfaction.  Call Universal Office Products today to discuss what customer service and satisfaction means to you.


About The Owner

Michael Cicchinelli, sole proprietor of Universal Office Products, began selling office equipment in 1976. Over the last 30 years Mike has developed relationships with numerous local and national accounts. Businesses he services range from mortgage companies and car dealerships to banks with numerous branches. Universal Office Products specializes in accounts with multiple machine installations.

In addition to being a successful business owner, Michael Cicchinelli is a canal enthusiast. Raised in Waterford, NY he was exposed to and studied the history of the canal. His office serves as a museum hosting the largest collection of historical photographs of the canal with pictures dating back 200 years. If you would like a personal tour of the museum, Mike will be happy to walk you through his office space and educate you about photographs of interest.